“Kyash”, a smartphone application for checking balance and usage history, will be available from June 9, 2021.
Until then, you will not be able to use the "2D barcode for registration" described below.
Please be sure to keep your seven-digit registration number provided by the Organizing Committee and the password shown on the backing paper to which the Field Cast Card is attached.
＜What is a Field Cast Card?＞
The Field Cast Card is a magnetic Visa card that is charged with 1,000 yen per day to cover transportation costs for activities during the competition. (The card will be charged on the second business day after the day of the activity.)
＜Where you can use＞
The card can be used for purchases at domestic Visa merchants such as convenience stores, supermarkets, and drugstores, as well as online Visa merchants overseas.
However, the card cannot be used to pay for hotels, gas stations, monthly payments, or other recurring expenses.
It cannot be used for public transportation.
※Click here for more details.
The Field Cast Card can be used until December 31, 2021.
If you wish to continue using your balance after January 1, 2022, you have to register with the Kyash smartphone application by December 31, 2021.
You will need your seven-digit registration number provided by the Organizing Committee and the password shown on the backing paper to which the Field Cast Card is attached in order to register the app.
※The Field Cast Card will be invalidated when the Kyash Visa Card is issued and activated but but you can continue to use the balance you have via your Kyash Visa Card.
＜Checking your balance and usage history＞
You can check your balance and usage history from the smartphone application "Kyash".
※For those who do not have a smartphone or phone number published in Japan
We are sorry, but you cannot check your balance. The amount of money will be charged to your Field Cast Card based on the number of days you take part in the volunteer, so please manage your balance by yourself.
＜If you already have a Kyash account＞
・If you already have a Kyash account, you will not be able to receive the transportation fee equivalent with your existing Kyash account. Please create another Kyash account for your Field Cast Card. How to create it will be described later.
・The second account will be deleted on December 31, 2021, so please use your balance before that date.
＜How to register the "Kyash" ＞
- Prepare the following two items at hand.
・the seven-digit registration number provided by the Organizing Committee
・the password shown on the backing paper to which the Field Cast Card is attached
・the smartphone which has a phone number published in Japan that begins with 070, 080, or 090
- Scan the 2D barcode below with your smartphone to download the Kyash application.
※Please do not start the Kyash app yet at this point.
- Scan the 2D barcode below with your smartphone and enter the following information to complete your registration.
・The seven-digit registration number provided by the Organizing Committee
・The password shown on the backing paper to which the Field Cast Card is attached
・Your name, e-mail address, and mobile number.
※The mobile phone number must be published in Japan that begins with 070, 080, or 090.
※You will not be able to use the application until Wednesday, June 9, 2021.
※For those who have iOS smartphone, please launch the Kyash app and scan the following QR code while the Kyash app is working in the background.
※For those who have Android smartphone, some barcode reader applications may not be able to open the following QR code properly. In that case, please install another barcode reader application and try again.
＜I don't know my registration number or password.＞
Your registration number is the 7-digit number written at the top of the body of the email sent from “firstname.lastname@example.org” or you can check it on the Field Cast My Page.
The password is shown on the backing paper to which the Field Cast Card is attached. If you lost the paper, please contact the TOKYO 2020 Field Cast Management Office "email@example.com” by the end of September 2021.
＜The card has not been charged with 1,000 yen per day to cover transportation costs for activities during the competition.＞
The card will be charged on the second business day after the day of the activity. If it has not been charged within a few days, please contact the staff at the Field Cast Center of each venue or the TOKYO 2020 Field Cast Management Office.
＜I cancelled a payment using my Field Cast Card, but I have not received my balance back.＞
If your balance has not been restored within a few days after the cancellation, please contact the store you used the card at to see if the cancellation was completed.
＜Can I withdraw or remit the charged amount?＞
You cannot withdraw or remit the charged amount to other accounts.
＜Can I use the service overseas?＞
It is not possible to use the service at physical stores overseas. It can be used at overseas online sites for Internet shopping.
＜What is the payment limit?＞
The maximum amount that can be paid at one time is JPY 50,000, and it will be available again after 24 hours. The monthly limit is JPY 120,000.
＜How to top up the money＞
For more details, please refer to the link below.
・Top up from your bank account
※You need to verify your identity to deposit. In addition, only those who live in Japan can verify the identity.
※It is possible to register a bank account in the name of the person.
・Top upfrom convenience stores
・Top up from Seven Bank ATM・Top up from Pay-easy
・Top up from your credit card / debit card
※It is possible to register a card account in the name of the person.
Kyash points cannot be earned by using Field Cast cards.
＜Google Pay／Apple Pay＞
You cannot register your Field Cast card to Google Pay／Apple Pay.
＜I lost my Field Cast Card.＞
Field Cast cards cannot be reissued. Field Cast cards cannot be reissued. Please contact Kyash and request a new plastic card (Kyash Card or Kyash Card Lite) or an online card(Kyash Card Virtual).
Inquiry desk for Field Cast Card(Kyash Inc.)